Privacy Policy
Last updated: August 9, 2025
Predictable Patients® (“Predictable Patients,” “we,” “us,” or “our”) provides business consulting and AI-enabled workflow solutions for medical-aesthetic practices. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit predictablepatients.solutions, engage with our content, complete our forms, or communicate with us.
Important: Please do not submit protected health information (PHI) through our marketing forms or chat. Our intake is for business inquiries only.
1) Information we collect
> Contact & business info: name, work email, phone, role/title, practice name, website URL, team size, revenue band, timeline, and top challenges you select.
> Communications: messages you send us (email, SMS, chat) and meeting notes.
> Usage & device data: pages viewed, links clicked, IP address, browser, cookies.
> Lead source data: UTM parameters, referrer URLs, campaign and form source.
> Payments (if applicable): limited billing details processed by our payment provider (we do not store full card numbers).
2) How we use your information
> Respond to inquiries, schedule and manage appointments, deliver proposals.
> Send service-related updates (confirmations, reminders) and—if you consent— educational tips and offers.
> Improve our site, content, and services; measure campaign performance.
> Maintain security and comply with legal obligations.
3) SMS communications (A2P compliance)
If you opt in, we may send text messages for service updates (e.g., confirmations, reminders) and, with your consent, occasional marketing.
Opt-in methods:
> Unchecked checkbox on our website forms beside the submit button,
> Or by texting our business number to request information.
We store timestamp, IP, page URL, and consent record. Consent is not a condition of purchase.
Opt-out/Help: Reply STOP to opt out at any time. Reply HELP for help.
Frequency & rates: Message frequency varies. Message & data rates may apply.
4) Email communications
You may unsubscribe from marketing emails via the link in any email. We may still send transactional emails (e.g., appointment info, account notices).
5) Cookies & analytics
We use cookies and similar technologies to operate our site and analyze engagement. You can control cookies in your browser settings. We may use analytics and advertising tools (e.g., Google Analytics). We do not knowingly “sell” personal information.
6) How we share information
We share information with service providers who help us operate our business (e.g., CRM/communications platform, scheduling, analytics, file storage, e-signature, automation tools). Examples may include Katalyst/LeadConnector, Google, Microsoft, Zoom, and automation platforms (e.g., Make/n8n). These providers may process data on our behalf under agreements that restrict their use of your information.
We do not sell your personal information. We may disclose information if required by law or to protect our rights, safety, or services.
7) Security & retention
We apply reasonable technical and organizational safeguards. No system is 100% secure. We retain information as long as needed for the purposes above or as required by law, then delete or de-identify it.
8) Your choices & rights
You can request access, correction, or deletion of your information, or object to/limit certain processing, by emailing [email protected]. If applicable in your jurisdiction, you may have additional rights (e.g., to opt out of targeted advertising or the “sale/share” of data—we do not sell personal information).
9) Children’s privacy
Our site and services are intended for business professionals. We do not knowingly collect information from children under 13.
10) International users
If you access our site from outside the U.S., you understand your information may be processed in the U.S. where laws may differ.
11) Changes
We may update this Policy. If we make material changes, we will post the updated version with a new “Last updated” date.
12) Contact us
Predictable Patients®
Email: [email protected]
Phone: 800.214.4127
Website: predictablepatients.solutions